Return and Refund Policy
Introduction
At The PatchUp India, we strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer refunds under the following conditions:
Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • We may require photographic evidence of the damage or defect to facilitate the refund process.
  • Once the damage or defect is confirmed and you ship the outfit back to us, we will offer a full refund or replacement of the item, including any shipping charges incurred.
    • Incorrect Items Received:
  • In the rare event that you receive an incorrect item, please contact us within 5 days of receiving your order.
  • You can ship the incorrect item back to us and we will ship the correct item to you promptly at no additional cost. Please mail the details to us at thepatchupofficial.com in case of any assistance.
  • If the correct item is no longer available, we will offer a full refund, including any shipping charges incurred.
    • Cancellation Before Shipping:
  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. You can mail us at thepatchupofficial.com
  • If the order has not yet been processed for shipping, we will issue a full refund within 5-8 days of receiving your cancellation request.
    • Cancellation After Shipping:
  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. You can mail us at thepatchupofficial.com
  • Unfortunately, we are unable to cancel orders once they have been shipped. However, you may still be eligible for a refund under our return policy (if applicable).
    • Please note the following:
  • Refunds will be issued using the original payment method used for the purchase.
  • Refunds may take additional 3-5 days to reflect in your account, depending on your financial institution.
  • We reserve the right to refuse refunds for items that are not returned in their original condition or are returned after the specified timeframe.
    • Queries
    If you have any questions or concerns regarding our refund policy, please contact us at thepatchupofficial@gmail.com. Your satisfaction is our priority, and we are here to assist you in any way we can. Email - thepatchupofficial@gmail.com